Find the support you need

Kindly ensure that the APN setting has been set to 'smart'.

  • Please dial *141#
  • You can also purchase packs using our Smart app which is available on Play Store & App Store.

Our 4G-ready sim costs Rs 99.

  • Includes Rs 50 + Rs 40 = Rs 90 main balance
  • Includes a single SIM in all sizes: Full Size, Micro and Nano
  • 4G/2G services available
  • You’re ready to go as you get the following benefits for 30 days:
    • 10 mins talk-time (local networks)
    • 10 sms (local networks)
    • 200 MB Data (4G/2G)

The following numbering ranges belong to Smart:

  • 961
  • 962
  • 988

Please dial *131*PhoneNumber*Amount*123456#

You may also transfer balance using our Smart app.

Kindly go to:

Settings>Cellular>Cellular Data Options>Cellular Data Network> and ensure that “Personal Hotspot” APN has been set to ‘smart’.

You will be charged at Rs 7.66/sms (inclusive of taxes)

call center

Customer Service Representatives can help you with your device,account,plan and bill questions during business hours.

  • Customer Service
  • Dial 4242 (Smart subscribers)
  • 9611004242 (Other operator subscribers)
  • Available: 6AM - 12midnight local time

What can we help you with ?

Customer Service Representatives at Smart Centre can help you with queries about your device, account, plan and bill questions during business hours.

  • Smart Centre, Laba Bhawan, Kumaripati- Main Road

    Contact: 9611020072
    Opening hours: 9:30 am to 6:00 pm

  • Smart Centre, Pako, New Road, Kathmandu

    Contact: 9880644444; 9880655555
    Opening hours: 9:30 am to 6:00 pm

  • Smart Centre, Rudra Bhawan, Putalisadak, Kathmandu

    Contact: 9880388888; 9880399999
    Opening hours: 9:30 am to 6:00 pm

  • Smart Centre, RN Bhawan, Suryabinayak, Bhaktapur

    Contact: 9880466666; 9880477777
    Opening hours: 9:30 am to 6:00 pm

  • Smart Centre, Arbind Complex, New Road, Pokhara

    Contact: 9886233333; 9886244444
    Opening hours: 9:30 am to 6:00 pm


Following are the USSD codes you can dial to activate various services;

USSD Function USSD Code
Check own balance *123#
Recharge for own number *122*PIN#
Recharge for other Smart numbers *120*PIN*MobileNo#
Balance Transfer *131*MobileNo*Amount*123456#
Language Selection *126#
Check own number *134#
Check- Date & Time *124#
Call Me Back Request *151*MobileNo#
Credit Me Request *152*MobileNo*Amount#
Smart Easy Loan *129*10#

Emergency Numbers

The following emergency numbers are available in Kathmandu:

  • 100 (Nepal Police, Ranipokhari)

  • 102 (Nepal Ambulance, Kalikasthan)

  • 103 (Nepal Traffic Police, Putalisadak)