Careers

1. Smart Centre Supervisor

Job Location: Pokhara

Experience and Qualification:

  • Qualification - Master degree or equivalent.
  • Experience - 2-3 years of relevant experience

Job Specification:

Smart Center Supervisor help train and motivate call center representatives as they answer questions, handle complaints, and provide support for clients. They assist in hiring and training employees, monitoring representative progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers.

Other Specification:

  • Excellent communication skills.
  • Strong motivational Skills.
  • Planning and organizational skills.
  • Ability to make decision when needed.
  • Good language proficiency in English.
  • Responsible for relationship building.

Job Description:

  • Monitor and co-ordinate the activities of the department / Centre.
  • Taking ownership of customer’s issues and providing correct & timely resolution of the same.
  • Schedules the task of the front office employee.
  • Ensure great customer service at all levels.
  • Motivate the employee to work in a team to achieve the organizational objectives.
  • Evaluate the job performance of front office employee and fills their appraisals.
  • Conduct training for new launched product and regular employee meeting and briefing.
  • Handling complaints of the customer.
  • Evaluate and obtain complete information to deal with service inquiry and product.
  • Organize workflow
  • Provide regular feedback to concerned within the organization on regular intervals
  • Managing & taking ownership of Centre for smooth functioning.
  • Fulfill all other duties based on business requirement

2. Front desk Executive-no of positions 3

Job Location: Pokhara

Experience and Qualification:

  • Bachelor degree is must
  • 1+ years of relevant experience

Job Description:

  • Greet customers and set positive office atmosphere.
  • Provide information about the services and products of the organization.
  • Answer questions and address complaints.
  • Responsible for giving response upon customers’ complaints and provide the solution.
  • Directly deal with the customer through various ways (face to face, by telephone, by electronics mails etc.)
  • Handle the customer’s forms verifications.
  • Interact with the customer’s, providing feedbacks and solutions.

Key Skills:

  • Fluent English communication skills.
  • Organization skills.
  • Ability to follow instruction and work autonomously.
  • Should be computer literate.
  • Excellent time management skills and prioritization of work load.
  • Excellent interpersonal skills.

3. BI LEAD

Job Location: Kathmandu

Experience & Qualification:

  • Bachelor’s in Computer Science/Information Technology
  • Relevant experience of more than five years in handling large database, ETL processes, working on multiple servers and operating systems
  • MBA would be an added advantage
  • Certificate in SQL, PL/SQL, DBA and ERP
  • Experience in Telecommunications/ISP sector

Key Skills and Responsibilities:

  • Responsible for developing, designing, optimizing and maintaining the OLAP database architecture
  • Taking periodical back-up of the OLAP database as well as the data source contents
  • Responsible for Commercial servers (hardware and software) – set-up, resource allocation and maintenance
  • Developing processes for ETL to be used for report generation and analysis
  • Automation and database auditing
  • Analysis of products and services for decision-making
  • Ability to work on various operating systems simultaneously and acting as the first line of personnel to resolve issues in the Business Intelligence
  • Implementation of reports required by Commercial on a day-to-day, monthly and ad-hoc basis which involves extracting data from both Reporting interface and OLAP database
  • Working with different departments to identify key metrics that may be useful for decision-making as well as working to resolve issues that may arise in the current system
  • Will be responsible for identifying and delivering new metrics and reports
  • Responsible for compiling and validating various reports from departments
  • Adept knowledge of SQL and Pl/SQL for generating key information for compiling reports
  • SQL queries optimization
  • Sound knowledge of Linux and Microsoft Servers to work on various aspects of the Business Intelligence architecture

Candidates fulfilling the criteria and interested in working with us may send their updated CV/Resume to hrd@smarttel.com.np