Careers

1. Customer Care Executive

Experience and Qualification

  • Qualification - Bachelor’s degree or equivalent
  • Experience - 2+ years of relevant experience

Job Description

  • Greet customers and set positive office atmosphere.
  • Provide information about the services and products of the organization.
  • Answer questions and address complaints.
  • Responsible for giving response upon customers’ complaints and provide the solution.
  • Directly deal with the customer through various ways (face to face, by telephone, by electronics mails etc.)
  • Handle the customer’s forms verifications.
  • Interact with the customer’s, providing feedbacks and solutions.

Key Skills

  • Fluent English communication skills.
  • Organization skills.
  • Ability to follow instruction and work autonomously.
  • Should be computer literate.
  • Excellent time management skills and prioritization of work load.
  • Excellent interpersonal skills.

2. Centre Supervisor

Experience and Qualification

  • Qualification - Master’s degree or equivalent.
  • Experience - 5+ years of relevant experience

Job Description

  • Monitor and co-ordinate the activities of the department / Centre.
  • Taking ownership of customer’s issues and providing correct & timely resolution of the same.
  • Schedules the task of the front office employee.
  • Ensure great customer service at all levels.
  • Motivate the employee to work in a team to achieve the organizational objectives.
  • Evaluate the job performance of front office employee and fills their appraisals.
  • Conduct training for new launched product and regular employee meeting and briefing.
  • Handling complaints of the customer.
  • Evaluate and obtain complete information to deal with service inquiry and product.
  • Organize workflow
  • Provide regular feedback to concerned within the organization on regular intervals
  • Managing & taking ownership of Centre for smooth functioning.
  • Fulfill all other duties based on business requirement

Key Skills

  • Excellent communication skills.
  • Strong motivational Skills.
  • Planning and organizational skills.
  • Ability to make decision when needed.
  • Good language proficiency in English.
  • Responsible for relationship building.

3.Front Desk Executive

Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.

Experience and Qualification

  • Qualification: Minimum 10+2
  • Experience: Minimum 1 year working experience in front office

Job Description

  • Welcome visitors by greeting them, in person or on the telephone ; answering or referring inquiries
  • Answer, screen and forward any incoming calls while providing basic information when needed
  • Direct visitors by maintaining employee and department directories; giving instructions
  • Maintain security by following procedures and controlling access; monitoring logbook; issuing visitor badges
  • Receive and sort daily mail /deliveries/couriers
  • Provide general administrative and clerical support
  • Maintain the filing system and file all correspondence
  • Assist the department and other staff as requested

Key Skills

  • Telephone Skills
  • Excellent Communication skills (verbal and written)
  • Nepali typing skills
  • Microsoft Office Skills
  • Ability to be resourceful and proactive in dealing with issues that may arise
  • Ability to organize, multitask, prioritize and work under pressure

4. Online/third Party Marketing Executive

Experience and Qualification

  • BE/BBA/MBA
  • At least 5 years of working experience

Job Description

  • Manage the vendors to develop an OTT application for the company.
  • Work closely with the technology vendors and build good working relationships.
  • Develop and execute projects in the field of contents, video, storage, delivery and content protection.
  • Liaise with existing OTT operators like Viber, Skype to maintain a healthy operation in own network.
  • Creating regular offers and promotions over all OTTs to generate extra revenue stream.
  • Continuous improvement of system automation and monitoring.
  • Work closely with Product Management and Marketing in defining product definitions and product roadmap.
  • Daily reporting of usage patterns, segmentation and customer behavior.
  • Advise recommendations for product developments based on usage patterns.

Key Skills

  • Knowledge of current OTT market
  • Knowledge of content delivery network CDN
  • Knowledge of CASH servers/ IP video and voice protocols
  • Knowledge of server management

Last application date: 20 December 2017

How To Apply

If you consider yourself as our future employee and believe that you match the profile, please don’t hesitate to apply. You may apply by sending your latest resume along with an application at hrd@smarttel.com.np with vacancy title as a subject.